Business Services Department.

Director of Business Services: Nate Perry

Reports to Edwin Porter, Executive Director of Infrastructure

Department Mission

To provide essential business services in support of community enrichment and the Infrastructure objective of providing reliable and competitively priced utilities which are delivered safely and responsibly in an environmentally sustainable manner.

Department Description

The Department of Business Services provides essential services to City’s utilities and public works. The department is responsible for customer service, budgets, capital planning, power supply planning and rate development and analysis for the following services: electricity (generation, transmission, distribution), fiber optic broadband, fleet maintenance, natural gas (distribution), refuse and recycling, snow and ice control, storm water management, transportation and traffic management, urban forestry, water (production, distribution) and wastewater (collection, treatment). Additionally, Business Services oversees meter reading, key account services and works closely with Economic Development to help attract prospective customers. The Department supports the needs of the Infrastructure Department and other City Departments in serving our community. 

Administration Division

The Administration Division oversees the Department of Business Services.

Customer Service Division

Responsible for timely and accurate metering, billing and collection for electric, natural gas, water, wastewater, storm water, parking and refuse services.

Budget and Capital Division

Responsible for planning, developing and monitoring  the budget, rate and capital planning activities of the City’s utility and public works departments.

Energy Supply Division

Responsible for planning, developing and monitoring  the natural gas and power supply activities of the City’s utility departments.